// GOOGLE BUSINESS PROFILE HELP

Google Business Profile Help for verification and suspension

Google Business Profile help for trade businesses that are stuck: a verification video that keeps failing, an address move that went sideways, or a profile suspended with no clear reason. Find your situation below. Each page explains what is going on and the exact process we use to fix it. Google decides every verification and appeal, so we never promise an outcome.

Updated October 2026

5.0 from 16 Google reviews

Tell us what your profile shows How we run a verification video

Tell us the business name and what Google is showing. We’ll tell you which of these it is.

Example

Example: the four kinds of profile problem this page sorts, one at a time. Find yours below. Illustration, not a Google screen.

// THE METHOD

How we run a verification video

Most of these problems end at the same step: Google wants a video filmed at the business. Here is how we run it.

We check the profile first, so the name and address match everything else Google can see.
We request the video verification from the profile and text you the link.
You open it at the business, on the day, on your own phone with location access allowed.
You film the four shots below in one take and submit it straight away.

Illustrated shot list on four phone screens recording one take: 1 the road with the street sign and letterbox number, 2 the vehicle with the business name, 3 the door sign, 4 the desk with the computer on and the invoice numbers covered — **Example:** the four shots as one unbroken take, timer running from the road to the desk. No faces in frame, document numbers covered. Illustration with a fictional business.

The road. Start at the street: the street sign, your letterbox and the house or unit number in frame.
A vehicle with the business logo on it. Walk around it so the name can be read. Skip this shot if your work vehicle has no logo.
The door with the business logo, or the sign on the window. Close enough to read the name. Skip it if there is no permanent sign.
The office desk. Computer on with your business software or email open, and a business document such as an invoice or licence with the numbers covered. Someone can be at the desk, but keep faces out of shot.

Google's rules for the recording

One unedited, complete recording with no breaks, at least 30 seconds long. Film it as one walk from the road to the desk.
Recorded live through your Business Profile on your phone, at the business. Google doesn't accept a video recorded earlier and uploaded later.
The business name on any sign or vehicle has to match the name on the profile.
No bank, tax or ID numbers, no customer details on screen, and no other people's faces.

Never borrow a vehicle or put up a sign for the camera. Source: Google's video verification help, checked October 2026.

Already filmed and failed? See video verification failed.

Verification problems

Google Business Profile Video Verification With No ShopfrontWorking from home or the van? What a home-based trade can genuinely film. From $390 + GST.Google Business Profile Video Verification Failed? Film It Like ThisRejected once, twice or more. The usual reasons, and the shoot that fixes them. From $390 + GST.Google Business Profile Verification Pending for WeeksStuck on “processing”. What to stop doing and what to check while you wait.Google Business Profile Setup and VerificationNo profile yet. New setup and verification, fixed $390 + GST.

Moving or changing your profile

Google Business Profile Change of Address, Without Losing Your ReviewsMoving premises? The order we change things in so Google already believes the new address. From $590 + GST.

Suspended profiles

Google Business Profile Suspended? Causes and ReinstatementStart here if the suspension is new.Google Business Profile Suspended for Deceptive ContentA licensed trade with a fraud label. What it usually means and what to fix first.Google Business Profile Appeal Denied? What Still WorksDenied, or approved and still suspended. Free look, then from $490 + GST.

Ownership and access

Google Business Profile Owner Left the Company? Get Ownership BackThe profile sits on an old staffer’s or agency’s Gmail. From $490 + GST.Google Business Profile ManagementProfile verified and working. Keeping it that way.

Profile live, but nobody finds it?

That is a visibility problem, not a verification one. See why a Google Business Profile is not showing up, or the SEO project for tradies for local search as a whole.

// WHEN YOU ARE READY

Not sure which one is yours?

Send us the business name and tell us what your profile shows. We’ll tell you what’s going on, whether you can fix it yourself, and a fixed price if you’d rather we did it.

Tell us what your profile shows