Privacy Policy

The short version

Web Blend builds websites, video and Google Ads for service businesses. We collect personal information mainly when you enquire with us. We keep it to what we need to reply, quote and do the work, we don't sell it, and you can ask us to delete it.

What we collect

• What you send us. When you use the enquiry form or email us, we receive your name, business name, email, phone number and message so we can respond and prepare a quote.
• Standard server logs. Our hosting provider may record basic request data (IP address, browser type, timestamp) for security and reliability. We don't tie this to an identifying profile.
• Website analytics. We use Google Analytics 4 (through Google Tag Manager) and PostHog to understand pages viewed, devices, traffic sources and useful actions such as quote-button, phone and form-success events. For visitors in the EEA, UK or Switzerland this only starts after you accept the analytics notice. We do not identify visitors from enquiry details or send form entries to PostHog.
• Privacy-masked session replay. PostHog can show us a replay of how a session moved through the public site. Form inputs are masked, console recording is off, URL query strings are removed from replays, and the private client-onboarding route is excluded entirely.

How we use it

We use your information to reply to your enquiry, give you a quote, deliver the work you've engaged us for, and keep you updated on it. We don't use it for unrelated advertising.

Who we share it with

We share information only with services that help us run the business: our website host (Cloudflare), form delivery provider (Web3Forms), Google Analytics and PostHog, plus where the law requires it. PostHog data for this site is hosted in its US Cloud region. We don't sell your information to anyone.

Cookies

Google Analytics uses analytics cookies, and PostHog uses browser storage for an anonymous visitor and session identifier. Google may also set advertising-measurement cookies so we can tell which of our ads led to an enquiry. For visitors in the EEA, UK or Switzerland, all of this stays off until you accept the analytics notice; you can opt out at any time via “Analytics settings” in the footer. We also use essential browser storage to remember your display theme and analytics choice. We don't sell your data.

Your choices

You can opt out of analytics at any time with “Analytics settings” in the footer (visitors in the EEA, UK or Switzerland are asked first via the analytics notice). Rejecting or withdrawing stops analytics, ad measurement and session replay. You can also ask what personal information we hold, request a correction, or ask us to delete it through the contact page.

Changes

We may update this policy as the business grows. The date above shows when it last changed.

Contact

Questions about this policy? Reach us through the contact page or at [email protected].