// SERVICEM8 + MISSED CALLS
ServiceM8 missed call text back
ServiceM8 missed call text back means every call your team can't answer gets an instant SMS back to the caller, sent automatically from your business number. ServiceM8 doesn't do this out of the box. We build it into the setup you already run: no new software, no new number.
// HOW IT WORKS
How it works with ServiceM8
ServiceM8 will show you the missed call and let you send an SMS yourself, later, when you remember. The caller has usually rung the next business by then. Our build removes the "you" from that loop: the rung-out call is the trigger, and the text goes out in seconds while you stay on the tools.
You're on the tools. The call you couldn't take is logged against your business number.
The caller gets a short, human text from your number, before they dial the next business.
Most callers reply with what they need. It lands where you or the office will actually see it.
The lead waited because someone answered them. ServiceM8 stays your system of record.
// THE COST OF SILENCE
What a missed call actually costs you
Run your own numbers. This is the same free calculator from our missed-call calculator tool, using your figures, not made-up ones.
Estimated lost revenue per year
That is about 104 jobs a year walking to someone else.
This is an estimate based only on the numbers you entered above, not a quote or a guarantee. Adjust the inputs to match your own week.
// WHAT WE SET UP
What we set up for you
- SMS copy written for a trade business: short, human, and sent from your existing number, with business-hours and after-hours versions.
- Wired to your ServiceM8 setup and phone flow, so a rung-out call is the trigger. No new software for the team to learn.
- Replies land where you or the office actually see them, so the conversation keeps moving until you can call back.
- A booking or quote link in the text when it suits your flow, so keen callers can lock something in before you ring them.
- Tested end to end with your own phone before it goes near a real customer.
// PRICING & TURNAROUND
One fixed number, live within a week
Missed-call text-back is scoped as a lead-response build inside our automation service. We look at your phone flow and your ServiceM8 setup, then give you one fixed price before any work starts, no hourly billing, no lock-in contract. Most setups are live within a week. Web Blend is a ServiceM8 Bronze Partner: we build around ServiceM8 for clients every week, and the rest of the menu lives on ServiceM8 automation setup.
Not on ServiceM8? The same build works with Tradify, Fergus, simPRO, AroFlo or a plain phone line: see missed call text back for tradies.
// QUESTIONS
Straight answers before you ask
Not sure how it fits the way you run ServiceM8? Ask us directly and we'll give you a straight answer, no jargon, no pressure.
Get in touchDoes ServiceM8 have missed call text back built in?
No. ServiceM8 can log calls and lets you send an SMS manually, but there is no native automation that texts a caller back the moment a call rings out. Its own help pages describe sending that SMS yourself. That is the gap we close: an automatic text-back built around the ServiceM8 setup you already run.
Do I need to change my number or move off ServiceM8?
No to both. The text-back runs off your existing business number, and ServiceM8 stays exactly where it is as your job system. We build around your setup, not instead of it.
What does the text actually say?
One short, honest message that sounds like you typed it, along the lines of "Sorry we missed you, on the tools. What do you need done and we will call you straight back." No link-stuffed template, no marketing speak, and a different version after hours.
How much does it cost and how long does it take?
It is scoped like our other automations: we look at your phone flow and ServiceM8 setup, then give you one fixed number before any work starts. Most missed-call text-back setups are live within a week of the go-ahead.
Will it book the job for me?
No, and be wary of anything that claims it will. The text buys you the window between the missed call and the caller ringing the next business. You still make the callback, just to a lead that waited for you instead of one that walked.
// READY WHEN YOU ARE
Stop paying for calls you already earned
Tell us how your calls flow now and we'll come back with a fixed price and a plan to have text-back running inside a week. No pressure, no jargon.
Get a quote