A leaking tap and a fixed-scope maintenance visit need different intake. Choose the promise you can keep before putting a booking button on your website.
We check feature access and the selected booking type in your account before agreeing the scope. Deposits, custom questions and scheduling are checked against that flow. See ServiceM8's booking and payment features.
// EXAMPLE FLOW
An illustrative enquiry flow for a plumbing business. This shows the proposed handoff; it is not a client result or a live booking demo.
A website button opens the ServiceM8 enquiry form. The customer describes the leaking tap and adds a photo.
The request reaches the Inbox. A staff member checks the address, reads the description and follows up on missing details.
They convert the enquiry into a job and agree the next step with the customer. The website wording leaves that decision with the office.
Before your flow goes live, we run a test submission through your account and check the resulting record with your team.
Start with the services you want to accept online, the area you cover and who handles incoming work. We use those decisions to configure the agreed flow and write customer-facing instructions.
ServiceM8's website button instructions describe linking to its hosted form. That is the starting point for your website. A custom form or a connection to another system is scoped separately through our ServiceM8 automation service.
Prefer to set it up yourself? Use the official guides above, then follow the testing checklist below before publishing your button.
A form can look finished while the office misses the request. These checks cover the customer screen and the record your team acts on.
Open the website button, complete the form and read the outcome on a small screen. Check the keyboard, address entry and any attachments.
Try incomplete input and repeat the same request. Check what reaches ServiceM8 and how staff recognise duplicates; do not assume they are blocked.
Read the confirmation, inspect the Inbox or job card and check who is notified. Make sure a request is not described as a confirmed appointment.
For scheduled services, check staff eligibility, occupied times, duration and service-area rules. Test any approval or payment step agreed in scope.
Web Blend is a ServiceM8 Bronze Partner based in Darwin, working with Australian trade and service businesses. If your services or staff schedule need work first, we can include that in a ServiceM8 setup quote.
Need checklists, site reports or PDF forms for staff on a job? Those are covered by our ServiceM8 field forms service.
// COMMON QUESTIONS
Send your website address and an example of the work customers should request or book. We can then confirm the access, scope and quote.
Discuss my booking flowYes. We can add a button linking to your ServiceM8-hosted form and check the customer journey from that page into ServiceM8. Send your website address so we can confirm editing access and the work involved. Custom website forms or API connections need a separate scope.
No. Simple Online Enquiry sends a request to the ServiceM8 Inbox for your team to review and convert into a job. A Services booking form can offer scheduling when that service is configured for it. We agree which outcome customers should see before configuring the form.
ServiceM8 documents payment options for Services booking flows. We check your selected service, account payment setup and applicable charges before including deposits in the scope. A Simple Online Enquiry form should not be sold as a checkout.
We quote after checking the number of services, pricing and scheduling rules, website access and the tests needed. ServiceM8 subscription and payment charges are separate. Tell us whether you need a quote request form or customers choosing a time so we can scope the right work.
Tell us what you want customers to submit and what should happen next. We will scope the ServiceM8 configuration, website changes and testing before quoting the work.
Get my booking setup quoted