// GOOGLE BUSINESS PROFILE
We need access to keep your profile up to date. That means posting updates, replying to reviews, adding photos and connecting it to your website and ads.
You stay in control, you can remove our access any time.
// WHO CAN DO WHAT
Google gives every person on your profile one of three roles. Here is what each one means.
You keep this
Google's description: Can edit, add people and transfer ownership of the Business Profile on Search and Maps
What we ask for
Google's description: Can edit, add people and transfer ownership of the Business Profile on Search and Maps
Not enough for us
Google's description: Can make changes to the Business Profile on Google Search and Maps
Owner is Google's word for admin. It does not make us the owner of your business. It is full admin access, so you keep the Primary owner role and only add people you trust.
Source: Google's help page on Business Profile owners and managers (opens in a new tab)
// HOW TO ADD US
Six steps. It can look slightly different on a phone than on a computer, but the steps are the same.
Sign in to the Google account that manages your business. Then search your business name on Google, or go to business.google.com (opens in a new tab).
Select More (the three dots), then Business Profile settings, then People and access.
At the top left, select Add.
Under Access, choose Owner (not Manager). Then select Invite.
Text or call Luke to say it's done, and we'll accept the invite. Google emails you when we accept.
Luke's mobile: Call 0481 608 500 or send a text
// QUESTIONS
No. You stay the Primary owner, and you can remove our access yourself. Owner is Google's word for admin access. It is full access, which is why you should only give it to people you trust. We use it to manage your profile and add our team without asking you each time.
Yes, any time. Go to People and access, select us, then select Remove person. Google sends us an email when we're removed. Replies and posts we've already made stay on your profile. One note: Google makes anyone who has only just become an owner or manager wait seven days before they can remove other people. If you were only recently made an owner yourself, you may need to wait out that week.
Managers can't add or remove people. With Owner access, Luke can add our team and his other work emails himself, without asking you every time someone new needs access.
No. Never share your Google password with anyone, including us. Google gives each person their own access through their own Google account.
You don't need to be. Any Owner on the profile can send the invite. If you're a Manager, ask an Owner to do it. If nobody knows who the owners are, call Luke and we'll help you work it out.
